Account Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring an Account Specialist Job Summary: The Account Specialist is responsible for developing and implementing sales strategies to grow the companyu2019s customer base and increase revenue. They identify and pursue new sales opportunities, build and maintain relationships with existing clients, and present products or services to potential customers. Light Industry Sales (LIT) team, which provides a complete line of pretreatment, generation, storage, and distribution solutions for high purity and wastewater applications in aerospace, beverage, government, health sciences, microelectronics, pharmaceuticals, biopharmaceuticals, universities, labs, and general industry. The role involves conducting market research, preparing sales reports, and meeting sales targets. Account Specialists must have excellent communication and negotiation skills, as well as the ability to work independently and manage their sales territory effectively Responsibilities: Lead Generation: u2022 Identify potential leads through market research and networking u2022 Cold calling and emailing to reach out to prospects u2022 Qualify leads and schedule appointments with potential customers Customer Outreach: u2022 Build relationships with existing and potential customers u2022 Follow up with previous customers to maintain their business u2022 Respond to customer inquiries and provide product information u2022 Conduct product demos and presentations for interested customers Sales Presentations and Reporting: u2022 Create and deliver compelling sales presentations to potential customers u2022 Customize presentations to address specific customer needs u2022 Highlight product features and benefits to showcase value u2022 Effectively communicate pricing and negotiate deals u2022 Track and analyze sales data to identify trends and opportunities u2022 Prepare sales reports and provide updates to management u2022 Make recommendations for improving sales strategies u2022 Monitor and meet sales targets and goals Account Management: u2022 Maintain and nurture relationships with current customers u2022 Identify opportunities for upselling and cross-selling u2022 Monitor customer satisfaction and address any issues or concerns u2022 Collaborate with other departments to ensure customer needs are met Order Processing: u2022 Accurately enter and process orders from customers u2022 Work closely with logistics and shipping departments to ensure timely delivery u2022 Communicate order updates and any potential delays to customers u2022 Handle order changes and returns Customer Service: u2022 Provide exceptional customer service and support u2022 Address and resolve customer complaints or issues u2022 Maintain a positive and professional attitude at all times u2022 Ensure customer satisfaction and retention Product Knowledge: u2022 Develop a thorough understanding of company products and services u2022 Stay updated on industry trends and competitors' offerings u2022 Educate customers on product features and benefits u2022 Continuously learn and adapt to new product releases and updates. High Impact Behaviors: u2022 Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. u2022 Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. u2022 Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Qualifications: u2022 Bacheloru2019s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. u2022Knowledge of mechanical and pumping designs; hydraulic, pneumatics, water flow, diesel, gas, and electric motors in related field of pumps, pumping systems preferred. u2022 Strong analytical skills with the ability to interpret complex data. u2022 Proficiency in sales tools and software (e.g., SalesForce, CRM systems). u2022 Excellent written and verbal communication skills. u2022 Ability to work independently and collaboratively with cross-functional teams. u2022 Strong negotiation and closing skills. u2022 Knowledge of market research and competitive analysis techniques. u2022 Ability to develop and implement sales strategies and plans. u2022 Local Travel requirement 10% Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology #XylemCareers #GlobalImpact #WaterInnovation

Created: 2025-12-08