Retail Concierge - TurboTax

Overview Overview: We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided. As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional. This is a seasonal, non-exempt role. The Impact You'll Make and the Benefits You'll Receive Your primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to

Created: 2025-12-08