ServiceNow Platform Architect

Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team We're building a world where Identity belongs to you.The Business Technology TeamThis role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do.The ServiceNow Platform Architect OpportunityWe are looking for a ServiceNow Platform Architect to join our ServiceNow Platform Team. You will play a key role in building and enhancing our enterprise-wide ServiceNow platform, applying your expertise across multiple modules, including ITSM, SAM, HAM, ITOM, GRC, HRSD, CSM, and WSD. This role is perfect for someone with a passion for architectural design who wants to help us build scalable, secure, and high-performing technical solutions that drive business value.What you'll be doingDesign and develop ServiceNow solutions and features, ensuring they align with our long-term architectural strategyImplement and maintain the ServiceNow platform architecture by following best practices and leading a long-term, scalable approachWork with business stakeholders and technical teams to translate business needs into technical requirements and architectural designsAct as a platform guardian, ensuring configurations and customizations are upgrade-safe and minimize technical debtProvide expert technical guidance and recommendations to stakeholders, development teams, and leadership on ServiceNow capabilities, limitations, and strategic opportunitiesArchitect integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, MID Server)Prioritize a long-term, scalable approach, minimizing customization by leveraging out-of-the-box capabilities and advocating for upgrade-safe architecture to reduce technical debtWhat you'll bring to the roleAt least 5 years hands-on experience with ServiceNow development and administration at an enterprise levelMultiple ServiceNow certifications across various modules (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist in SAM, HAM, HRSD, ITOM, CSM, etc.)Proven experience in designing and implementing large-scale, complex ServiceNow solutions for enterprise organizationsProficiency in JavaScript, GlideRecord, REST/SOAP APIs, UI Policies, Client Scripts, Business Rules, Workflows, Flow Designer, Service Portal development, Workspace/UI Builder, and other core ServiceNow development toolsStrong understanding of database design and optimization within the ServiceNow environment, coupled with expertise in data modeling, CMDB design, and platform data strategiesSkilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process optimizationMust have a high focus on user experience with a propensity for incorporating modern design trends into solution designExceptional communication and interpersonal skills, enabling effective collaboration with both technical and non-technical stakeholders, including the ability to present complex technical concepts clearly to large audiences and C-suite executivesAdditional requirements:This position requires the ability to access fe

Created: 2025-12-09