Intune Support Technician

Description The IT Field Service Technician is ITu2019s primary customer support interface with end-users. The Field Tech provides PC, network, server and phone support to end-users at home office, regional office and job site locations. This position will work closely with Bragg Companyu2019s Service Desk provider and IT management to support a wide variety of hardware and software platforms, including desktops, laptops, mobile devices (iPhone, Android, iPad) servers, printers, peripherals, Windows 10, Active Directory, Bluebeam, MS Office 365, MS Teams, Sharepoint Online and One Drive. Deployed technologies include thin client computing with heavy use of Remote Desktop Services. The Field Service Technician may also be called on to support task/projects outside of their respective local area, for instance, temporary support at a branch office or a new job site office setup. The ideal candidate will possess excellent communication, problem-solving, team collaboration, and customer service skills. Duties/Responsibilities: u2022 Respond to end-user help tickets, calls and emails, quickly diagnose problems, and coach end-users through various software and hardware-related resolutions. u2022 Demonstrate excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment. u2022 Install network equipment, desktops, laptops, mobile devices, and phone systems at remote job sites and permanent offices. u2022 Respond quickly to quarantine and remediate PC and network virus/malware infections. u2022 Collaborate and contribute with IT team members onsite and remotely to build and maintain positive, productive team relationships. u2022 Participate in team meetings to discuss ongoing projects, share updates, and provide input on process improvements. u2022 Utilize calendar meetings to schedule time for coordinating with users and team members. u2022 Perform u201croot cause analysisu201d when the Service Desk escalates problems/tickets u2013 ensure that process or configuration changes are communicated to the responsible parties u2022 Support after-hours server, network, system maintenance, and other technical updates. u2022 Travel to branch offices to provide on-site user and network support, provision new offices, and de-commission closing offices. u2022 Inventory new equipment and software and perform periodic audits of deployed assets. u2022 Technical writing - prepare and publish self-help documentation for common u201chow tou201d problems into the knowledge base. u2022 Document service requests, repairs, and resolutions in the IT ticketing system, ensuring clear communication of information to team members, and timely within SLA. u2022 Assist in training and mentoring junior technicians and new team members, promoting a culture of knowledge sharing and support. u2022 Collaborate with other departments to understand their IT needs and provide tailored solutions that enhance productivity. u2022 Engage in regular communication with the IT Manager to report on progress, challenges, and opportunities for improvement. u2022 Stay updated on industry trends and emerging technologies, sharing insights with the team to drive innovation and enhance service delivery. u2022 Maintain a strong commitment to customer service, ensuring that all interactions with end-users are professional, positive, and constructive. u2022 Engage in internal department projects, including documentation, system cleanup, and more. u2022 Perform other duties as assigned. Required Skills/Abilities: u2022 At least 5 or more years of relevant work experience required u2022 2-year degree or trade school certificate preferred u2022 Experience with environments of 800 users or more preferred u2022 Advanced technical skills and credentials, including network administration, system administration and cloud administration, (e.g. CCNA, MCSA) preferred. u2022 Able to take on and independently drive to completion technology related special projects. u2022 A mentor to other IT Team members, including IT Tech Iu2019s and IT Administratoru2019s. u2022 Tech Savvy u2013 Ability and passion for learning new technology and tools u2022 Passion for Customer Support u2013 A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner u2022 Prioritization Skills u2013 The ability to analyze support requests, and prioritize them based on impact u2022 Discipline u2013 The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other ad hoc communication. u2022 Self-Starter u2013 The ability to actively look for effective tasks to complete in times of low tickets u2022 Proven mastery of Windows operating systems, including Windows 10 and 11 u2022 Strong working knowledge of Active Directory u2013 ability to create/modify/disable accounts. Ability to write login scripts is a significant plus. u2022 Proven ability to assist network operations to mount, patch and perform guided operations for network switches, firewall and Wireless devices for new office locations. u2022 Ability to troubleshoot network connection issues u2013 both wired and wireless. u2022 Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support. u2022 Strong teamwork skills to foster professional and positive relationships within the team. u2022 Strong communication and interpersonal skills, with a focus on teamwork and collaboration. u2022 Ability to work independently while contributing to a cohesive team environment. u2022 Demonstrate a sense of urgency to respond and to solve issues. u2022 Excellent documentation and organizational skills. u2022 Strong troubleshooting and problem-solving skills, exhibit resourcefulness in problem-solving. u2022 Desire to learn new technologies. Skills Desktop, Windows, Active directory, group policy, Support, Troubleshooting, Office 365 Top Skills Details Desktop,Windows,Active directory,group policy,Support,Troubleshooting,Office 365 Additional Skills & Qualifications Education and Experience: u2022 MS Office 365, including Excel, Word and PowerPoint u2022 Microsoft Teams, Outlook/Exchange On-line and Sharepoint On-line u2022 Microsoft Windows Remote Desktop Services u2022 Microsoft InTune u2013 computer and mobile device setup u2022 Microsoft Defender for End-point and Cloud Protection and Web and Email Content Filtering u2022 Terminal Services u2013 Thin Client u2022 Microsoft Active Directory and Windows domain networks u2022 Meraki network devices, including Switches, Firewalls and WAPs u2022 Wi-Fi / VPN / Mobile Access u2022 Service Now for ticket management and Autotask RMM and TeamViewer for remote support u2022 Proofpoint Email/SPAM filtering u2022 Thorough understanding of TCPIP and relevance of connectivity. u2022 Microsoft Certified Professional and A+ certification preferred. u2022 Certified Network Associate credential is a plus. u2022 High School Diploma or equivalent required. Associateu2019s degree and/ or work towards a bacheloru2019s degree in information technology or related field is highly desired. Bacheloru2019s degree is preferred. Travel Demands: u2022 Valid state driveru2019s license in good standing. u2022 Occasional (once a month or less) overnight travel to branch offices. Physical Requirements: u2022 Prolonged periods of sitting at a desk and working on a computer. u2022 Must be able to lift up to 25 pounds at times. Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Long Beach, CA. Pay and Benefits The pay range for this position is $28.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Long Beach,CA. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-12-10