Service Delivery Lead - MedTech CRM

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Weu0027re not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleJoin Veeva as we advance our MedTech customers through the adoption of next-generation Commercial Solutions by building the services team for the industry. Veeva Systems drives innovation for our customers. In this role, you will lead the charge in ensuring customer successu2014both during implementation and beyondu2014for our CRM solutions serving Medtech clients. As a Service Delivery Lead, you will lead a team that excels in software implementation delivery. Managing with a focus on operational excellence includes:u00B7 Ensuring customer and employee successu00B7 Leading through hands-on and strategic initiativesu00B7 Cultivating a positive and productive environmentu00B7 Driving new practices to support implementation excellenceu00B7 Creating innovative collateral to support deliveryu00B7 Partnering with global and cross-function teams to provide the best outcomesThis is a remote, US-based with a requirement for Eastern or Central Time with required travel. What You'll DoAccountable for MedTech customer success with CRM Content through efficient and appreciated services.Partners with Services Engagement management team to ensure services offerings are applicable for the MedTech industryOnboard and enable resources to successfully deliver on MedTech projectsTeam Management - drives how we hire and develops the team to manage capacity, utilization, staffing on all projectsManage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success. Support and coach. Find and create billable work to drive productivity.Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with customer Cultivate trusted relationships with customers that drives high value servicesCoordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery. Provide executive oversight of internal initiatives and project sponsorshipBuild an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success Requirements10u002B years of experience in Life Sciences with MedTech expertise 2u002B years of management experience Proven track record of managing large complex systems projects and teamsExpertise in enterprise software with deep understanding in system integration to drive product implementationOperational excellence in leading Services including utilization and resource managementNice to HaveExperience implementing CRM Content Solutions for MedTechPerks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $80,000 - $200,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.#LI-Remote#LI-MidSeniorVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .

Created: 2025-12-10