Field Service Engineer

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. In this position... As a Field Service Engineer, youu2019ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where youu2019ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience. If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day. What you'll do... Youu2019ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas: Routine Dealership Visits & Service Performance u2022 Visit assigned dealerships on a regular (approximately 30-day) cadence. u2022 Meet with the General Manager and Dealer Principal to review: u2022 Overall health of the service department u2022 Repeat repair trends u2022 Fixed Right the First Time and Repeat Repair performance u2022 Warranty compliance u2022 Technical Training Competencies u2022 Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction. Technical & Repair Assistance u2022 Provide in-dealership repair assistance for properly escalated technical hotline cases. u2022 Lead diagnosis and repair strategy on u201cdifficult to repairu201d vehicles through to resolution in a timely, expedited manner. u2022 Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities. Legal, Customer Relations & Dispute Resolution Support u2022 Support Ford legal counsel, executive liaison, and dispute resolution teams. u2022 Perform vehicle inspections and, when needed, complete final repair attempts. u2022 Serve as a technical expert in depositions, arbitrations, and trials, representing Fordu2019s repair standards and technical position. Consultative & Process Improvement Initiatives Beyond repair support, youu2019ll play a key consultative role with dealership leadership: u2022 Technician Training & Development u2022 Help dealerships create and maintain technician training plans that match skill levels and growth goals. u2022 Ensure technicians understand their development path and that management actively supports it. u2022 Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence. u2022 Root Cause & Process Analysis u2022 Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles. u2022 Identify dealership process gaps that may have contributed to repair challenges. u2022 Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results. u2022 Warranty & Service Process Optimization u2022 Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures. u2022 Help dealerships drive better outcomes in quality, cost, and customer satisfaction. u2022 Tools, Equipment & Technician Programs u2022 Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment. u2022 Promote Fordu2019s technician entry, recognition, and retention programs. u2022 Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent. You'll have... + Bacheloru2019s degree or equivalent combination of relevant education and experience. + 2+ years of automotive dealership diagnosis and repair experience. + Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire. + Valid, unrestricted driveru2019s license. + Ability to operate manual transmission vehicles. + EPA 609 Certification, or the ability to obtain it within 30 days of hire. + Ability and willingness to travel with overnight stays on a weekly basis. + 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint). Even better, you may have... + Bacheloru2019s degree or equivalent in an automotive-related field, such as (but not limited to):u2022 Automotive Technologyu2022 Automotive Technology Managementu2022 Field Service Operationsu2022 Advanced Vehicle Systemsu2022 Automotive Engineeringu2022 Automotive Engineering Technologyu2022 Automotive Service Technologyu2022 Automotive Industry Management + Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel. + Automotive Service Excellence (ASE) certifications in one or more of the following: + A, C, E, G, H, L, T, X series + 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands. + Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment. + Strong professionalism and customer-facing skills, including: + Service and customer interface experience + Comfort working with dealership leadership, customers, and cross-functional Ford teams You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderu2026or all of the above? No matter what you choose, we offer a work life that works for you, including: u2022 Immediate medical, dental, vision and prescription drug coverage u2022 Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more u2022 Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more u2022 Vehicle discount program for employees and family members and management leases u2022 Tuition assistance u2022 Established and active employee resource groups u2022 Paid time off for individual and team community service u2022 A generous schedule of paid holidays, including the week between Christmas and New Yearu2019s Day u2022 Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: This position is a range of salary grades SG5-SG8 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-Hybrid #LI-NS3 Requisition ID : 55517

Created: 2025-12-10