Engagement Manager

Description As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of whatu2019s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. Weu2019re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything u2013 our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. Weu2019re doers, looking for doers who do the right thing. Roll-up your sleeves thought leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience youu2019ve been searching for? Letu2019s partner. Together, we can accomplish amazing things. Hereu2019s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Serviceu2019s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. Essential Job Duties and Responsibilities: u2022 Engagement Management: Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met. u2022 Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. u2022 Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. u2022 Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. u2022 Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. u2022 Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes. u2022 Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients. u2022 Team Leadership and Development: Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment. u2022 Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly. u2022 Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth. Behavioral Competencies and Responsibilities: u2022 Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. u2022 Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. u2022 Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly. u2022 Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. u2022 Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. u2022 Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Required Experience: u2022 Bacheloru2019s Degree or equivalent experience. u2022 Minimum of 3 years of experience in project management. u2022 Excellent oral and written communication skills (English language). u2022 Analysis and problem-solving skills. u2022 Time management and organizational skills. u2022 People management skills. u2022 Experience in project management fundamentals or as an acting Scrum Master. u2022 Exposure to professional services agreements including the change management process. u2022 Exposure to IT Managed Services, project management classes, and other IT certifications. u2022 Demonstrated project risk analysis and mitigation skills. Preferred Experience: u2022 Experience in the IT Professional Services industry. u2022 Certifications: PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification. u2022 Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP. Skills Project management, Program management Top Skills Details Project management,Program management Additional Skills & Qualifications . Experience Level Intermediate Level Job Type & Location This is a Permanent position based out of Spokane, WA. Pay and Benefits The pay range for this position is $80000.00 - $120000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: u2022 Medical, Dental, and Vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life and AD&D for employee and dependents) u2022 Short and Long-Term Disability u2022 Health Spending Account (HSA) u2022 Transportation Benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave Workplace Type This is a fully onsite position in Spokane,WA. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-12-10