Loan Officer, Retail

Come join our amazing team and work in our Jacksonville, FL Office Our Retail Loan Officer functions as a Consumer Direct inside sales mortgage originator and advises customers of all their mortgage options. Responsible for guiding our customers through the mortgage process whether purchasing a new home or refinancing their current home. Perform all duties in accordance with the companyu2019s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $125,000 - $300,000 annually. What youu2019ll do: + Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third party transfers. u2022 + Guide customers to the best mortgage products available by listening to the customer needs, answering questions, and collecting all documents necessary to close a mortgage loan. + Follow up with customers to ensure we are providing a high level of best-in-class service. u2022 Adhere to all phone, email and SMS disclosure requirements when interacting with customers. + Partner with all respective business partners to ensure an expedient and seamless process of file flow. + Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customersu2019 needs. + Maintain adherence to all applicable laws and regulations regarding mortgage lending. + Perform other duties as assigned What youu2019ll need: + Knowledge of FHA, FNMA, FHLMC, VA, and USDA products. + Knowledge of purchase and refinance transactions. + Knowledge of Carringtonu2019s underwriting guidelines and investor requirements or ability to learn quickly. + Knowledge of Carringtonu2019s loan origination system or ability to learn quickly. + Industry specific software knowledge preferred, i.e. Lead management systems (Leads 360), DU, LP, Appraisal Management Software. + Proficient at or capable of learning all mortgage origination software and technologies. + Passionate about serving current Carrington Mortgage customers. + Excellent communication, listening and interpersonal skills. + Strong attention to detail. Our Company: Carrington Mortgage Services-Retail Lending is part of The Carrington Companies. We offer a wide variety of home purchase and refinance products for government and conventional loan programs, specializing in underserved programs for borrowers with less than perfect credit and low down payment. We hope youu2019ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: . What is the value proposition to joining the team? + Full array of mortgage programs. + Paperless loan file flow and process. + Aggressive Marketing support including brochures, social media, and CRM. + Aggressive underwriting: we manual underwrite over 80% of our files + Warm exclusive leads + Ability to originate nationally + Competitive compensation plan, including a base plus commission. What We Offer: + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so youu2019ll get the opportunity to work with friends (and get some extra cash in your pocket). + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: . #LI-CF1Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Created: 2025-12-10