Call Center Agent - Night Shift - 1.0 FTE

Youu2019ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnetu00ae Recognition consecutively since 2006. And youu2019ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2022 Employee Benefits Guide. Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnetu00ae-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more Call Center Agent - Night Shift (1.0 FTE) Shift: Night Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage DOE: 17.00 - 21.25 Call Center Agent - Night Shift - 1.0 FTE The Call Center Agent will promote and represent Billings Clinic and all services and programs and create a welcoming atmosphere by answering the telephone and processing calls quickly and accurately. Call Center Agents perform duties that include but are not limited to, answering calls, routing calls, taking messages, scheduling, verification of appointments, and responding to medical and non-medical alarms for Billings Clinic within a team environment. Essential Job Functions u2022 Communicates with all callers using Personal Service Excellence and being Kind, Safe, and Courageous. u2022 Accurately assists all callers with their needs. Whether transferring, paging, or answering questions our goal is to get the caller to the right place, person or with the right answer. u2022 May include appointment verification, and basic information about programs, providers, and other public initiatives throughout the organization. u2022 May provide basic scheduling assistance such as canceling or rescheduling. u2022 Responds to alarms (medical and non-medical) and follows protocol(s) that instruct who to, how to, and when to respond ensuring patient and staff safety are the primary focus. u2022 Utilizes performance improvement principles to assess and improve quality. u2022 Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. u2022 Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. u2022 Supports and models behaviors consistent with Billings Clinicu2019s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Minimum Qualifications Education u2022 High School or GED Experience u2022 1 year of Customer Service related experience. Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Created: 2025-12-10