ISP Support Technician

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. u2022 Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting u2022 Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management u2022 Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement u2022 Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions u2022 Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues u2022 Strong problem-solving skills and attention to detail including multi-tasking u2022 Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. u2022 Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned u2022 Perform other duties as assigned Skills Windows 10, Support, Help desk, Help desk support, Troubleshooting, Technical support Top Skills Details Windows 10,Support,Help desk Additional Skills & Qualifications 1. u2022 6 weeks training u2013 Missing more than 1 day can lead to a drop in the program. (internally, will review on a case by case basis) u2022 First 30 days on the floor u2013 first out for any reason will lead to a final warning with or without a doctoru2019s note. Providing a note will count as one instance instead of multiple days of absence. (consider this one pass in the first 30 days) u2022 Planned days off, in advance, would need approval. u2022 Second time out while on a warning can lead to a drop. (unless there is an extenuating circumstance that can be explained and documented.) Willing to consider on a case by case basis. u2022 NCNS will most likely be a drop and is not tolerated due to lack of communication and following policy. u2022 After 30 days we will start to measure attendance compliance. This score can not reach below 92.5% meaning you must be at work 92 Assigned schedules will be working 2nd shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun. I will align candidates to a specific shift during the interview/G3 if the conversation goes well. The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr. u2022 AA or some sort of completed education in Computer Science or related IT field u2022 obtained 2 Certifications in A+, Sec+, Net+ or CCNA $1.00 differential upon conversion for bilingual agents Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Cedar Rapids, IA. Pay and Benefits The pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-12-10