Data Center Cluster Operations Leader, AMER MLZs

DescriptionAmazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. AWS is growing rapidly, and we are looking for a Senior Manager to join our expanding Infrastructure Operations team. The Senior Manager is one of our most senior management roles in the data center environment. In this role, you will be responsible for leading a large organization, managing department heads who own data center facility infrastructure including the operational availability of mechanical, electrical and plumbing systems. The pace, scale, and growth of Amazonu2019s data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level, Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it. The ideal candidate for this role will understand data center IT infrastructure, data center facilities infrastructure and understand how the two coexist. If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of data centers. This may be the challenge youu2019ve been looking for AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, weu2019re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain u2014 and weu2019re looking for talented people who want to help. Youu2019ll join a diverse team of software/hardware, and network engineers, supply chain specialists, security experts, engineering technicians, operations managers, and other vital roles. Youu2019ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youu2019ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Hiring, managing, and developing the operations management team including facilities managers, chief engineering managers and engineering operations technicians. Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations. Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the entire mechanical/electrical/plumbing infrastructure to facilitate the daily operation. Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers to include preventive maintenance, corrective maintenance, and change management. Vendor management of colocation data center services providers, if required, to meet or exceed contracted performance SLAu2019s. Oversight of a preventative maintenance system and the adherence to schedules, evaluation and performance of our infrastructure supporting the data center operations. Experience in successful insourcing and/or outsourcing specific maintenance task balancing internal skillsets with frugality. Safety, security, and availability incident response, incident management, and incident resolution. Continuous improvement of operational processes, procedures, methods, and tools. About the team Why AWS Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications- 2+ years of management experience - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units - Experience in management - Experience as a general contractor and in vendor management (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution - Experience hiring, developing, and managing high-performing technical teamsPreferred Qualifications- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA - Experience owning the operation of a mission-critical team or product - Experience with large-scale technical operations or large-scale compute farms - Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,900/year in our lowest geographic market up to $292,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2025-12-11