Analyst, User Services OH/PA

About MPOWERHealth:For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.Benefits:Multiple medical plan options Health Savings Account with company contributionsDental & vision coverage for you and your dependents401k with Company matchVacation, sick time & Company paid holidaysCompany wellbeing program with health insurance incentivesThe IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systemsCreate and manage user accounts and accessPerform Office 365 and network administrationAssist in IT Asset Management to ensure accurate inventory recordsOpen and track tickets, prioritize, follow up on service requests, and escalate as necessaryCreate knowledge base articles, checklists, procedures, and end-user trainingOffice 365 AdministrationMicrosoft Office ExperienceActive Directory ExperienceExchange Server/ Exchange Online ExperienceNetworking - Router, Switch, Firewall, AP Etc. Experience PreferredMobile Device Management ExperienceAV Equipment/Video Conferencing Solutions ExperienceExperience with Windows OS, MAC OS, iOS, AndroidBachelor’s degree or equivalent combination of education and experienceMinimum 1-year experience in a similar roleStrong customer service and troubleshooting skillsAbility to communicate technical information, both verbal and written, to a wide range of end-usersQualifications & Skills:Strong knowledge of IT support practices, hardware, and software troubleshooting.Excellent organizational and communication skills.Ability to build relationships with business leaders and translate needs into IT solutions.Strong problem-solving and decision-making abilities.

Created: 2025-12-11