Senior Field Service Technician (LIT)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This will be for the service of water treatment systems in our Light Industry Technologies division. Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. u00b7 Create and maintain safe working environment and culture within the organization u00b7 Take care of company property u00b7 Demonstrates high impact culture through innovation, accountability and empowerment u00b7 Must be able to function in a team environment u00b7 Usually works with little to no supervision u00b7 Works independently and has ability to lead/coach/guide/motivate Requirements: u00b7 Some travel required u00b7 20%-80% travel depending on division & location (overnight stays, away from home) Driving Requirements: u00b7 Driver Application for Employment u00b7 Motor Vehicle Report (MVR) u00b7 Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driveru2019s License o Copy of Medical Certificate High Impact Behaviors: u2022 Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. u2022 Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. u2022 Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Education & Experience Requirements: u00b7 HS diploma or equivalent u00b7 Capable of obtaining a CDL, class A or B with applicable endorsements Preferred: u00b7 Technical military background u00b7 Tech Cert, Degree or industry specific license(s) CDL Driver Experience Requirements: u00b7 Ability to obtain all required customer clearances (TWIC, DISA, etc.) u00b7 Ability to obtain DOT Medical card u00b7 Clean driving record u00b7 Work experience preferred u00b7 3 to 7 years of technical work experience Skill Requirements: u00b7 Electrical, mechanical, plumbing experience depending on business unit. Water experience preferred but not required u00b7 Work without direct supervision and provides coaching/training to junior-level technicians u00b7 Technically sound u00b7 Experience with Microsoft Office including smart devices u00b7 Must have customer service experience u00b7 Demonstrates critical thinking and troubleshooting ability u00b7 Synthesizes technical information and communicates it clearly u00b7 Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology #XylemCareers #GlobalImpact #WaterInnovation

Created: 2025-12-11