PAYMENT SERVICES REPRESENTATIVE

Description: BID/JOB ANNOUNCEMENT Payment Services Representative Office of the City Clerk Number of Positions: 2 (Additional vacancies possible pending budget approval) Starting Salary: $50,424 This position is open to the public and all current City employees covered under the Cityu2019s collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) u2013 BARGAINING UNITS 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid. BID INSTRUCTIONS: Apply on the bid site: AND 1. Check the box on your profile titled u201cCurrently employed by the City of Chicagou201d. 2. Enter your employee ID (located on your pay stub labeled u2018payee/employee numberu2019). 3. Select your correct bargaining unit. FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION. Applications for this position will be accepted until 11:59 pm CST on December 23, 2025. Under general supervision, provides customer service at a City payment center and accepts and processes payments for City taxes, business and animal licenses, vehicle stickers, parking citations, warrants for collection, and other fees and services, and performs related duties as required. ESSENTIAL DUTIES u00b7 Provides information and responds to inquiries from customers regarding revenue ordinances, billings, fines, and penalties assessed for late payments, rights of appeal, and payment procedures. u00b7 Interviews customers to obtain information regarding billing or service complaints and questions. u00b7 Reviews computerized account and payment history records to research complaints, provide information regarding payment status, and makes adjustments to correct billing or payment discrepancies. u00b7 Reviews customer billing and payment owed documents, accepts payments, and issues receipts for various transactions, including City taxes, license and emergency medical fees, parking citations, water and sewer bills, and related fines. u00b7 Accesses appropriate screens on computerized cashier equipment to record and code payments by type of transaction, and updates credit customer account records. u00b7 Reconciles and balances cash, checks, and credit card payments with billing and payment transaction documents. u00b7 Prepares daily transaction reports of total monies received and ensures the proper coding of transactions and crediting of account. u00b7 Re-calculates dollar amounts owed to ensure accuracy of payments received. u00b7 Refers clients to appropriate City departments or departmental divisions to obtain information and resolve payment disputes. _Additional duties may be required for this position._ Location: 5430 W. Gale St., & 121 N LaSalle St., City Hall Room 107 Days: Monday through Friday Hours: Gale St. 9:15 am to 5:15 pm & City Hall 8:55 am to 4:55 pm YOU WILL BE ASSIGNED TO WORK AT EITHER LOCATION BASED ON OPERATIONAL NEEDS THIS POSITION IS IN THE CAREER SERVICE Qualifications: Two (2) years of experience in customer service, cashiering, or clerical work, or an associate degree plus one (1) year of customer service, cashiering, or clerical work experience. Desired Skills: u2022 Previous work experience in cashiering u2022 Previous clerical work experience u2022 Previous professional cash handling experience u2022 Previous work experience using web-based sales and point-of-sale software u2022 Previous work experience accessing screens, viewing account records, and entering payments u2022 Previous work experience in customer service in a high-volume, public environment u2022 Fluency in a language other than English SELECTION REQUIREMENTS This position requires applicants to successfully pass a skills assessment test and complete an interview. Test results will be sent out by the Department of Human Resources after they have been analyzed and compiled. The candidates who receive a passing score on the skills assessment test will be invited to interview for the position. The interviewed bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected in seniority order and according to the CBA rules. The interviewed non-bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected. For Information on our employees' benefits, please visit our benefits website at: For Information on our salary and title structure, visit our classifications website at: APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago. COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. _These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders._ _For positions covered by a collective bargaining agreement, bidders will be considered before external candidates._ To learn more about our hiring practices, click here. ( ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT. The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer. City of Chicago Brandon Johnson, Mayor

Created: 2025-12-11