Second Shift Supervisor

You know how to spot the details others missu2014and you thrive on making things run smoother. Behind every spotless facility is someone who made sure it all ran smoothly u2014 even when no one was watching. At City Wide Facility Solutions, that someone is our Second Shift Supervisor, also known internally as the Account Compliance Manager (ACM). If youu2019re organized, people-savvy, and thrive in fast-paced environments, this role is your opportunity to lead operations, support our crews, and ensure quality behind the scenes. Youu2019ll be the after hours eyes and ears in the field u2014 visiting client sites, checking work, addressing concerns, and making sure independent contractors meet our gold standard. Youu2019ll work closely with our Operations team to handle everything from new account starts to service escalations u2014 and youu2019ll do it with confidence, urgency, and professionalism. What Youu2019ll Be Doing: + Act as the key on-site contact during evening operations, building relationships with Independent Contractors (ICs) and ensuring service quality. + Conduct inspections, respond to customer requests and complaints, and coordinate seamless start-ups for new clients. + Monitor account performance and ensure ICs are meeting expectations u2014 recommending adjustments or changes as needed. + Communicate proactively with the Facility Solutions Manager on nightly activities, site issues, or escalations. + Uphold City Wide policies and ensure all work complies with client procedures and safety standards. + Adapt across environments u2014 you might oversee services in an office one night and a warehouse the next. Schedule: 4pm-1am Monday-Friday What Weu2019re Looking For: + 3+ years of experience in multi-site supervision, operations, or janitorial services management. + Ability to lead and influence independent workers. + Great attention to detail, follow-up, and organizational skills. + Strong written and verbal communication u2014 you can hold others accountable while keeping relationships strong. + A high school diploma (or equivalent experience); knowledge of Microsoft Office and mobile tech tools. + Reliable transportation, valid driveru2019s license, and a clean driving record u2014 this is a field-based role. Why City Wide? Weu2019re not just in the building maintenance business u2014 weu2019re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work. What You'll Gain + Competitive compensation + Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement + Daily visibility and collaboration with senior leadership u2014 your voice matters. + Real room to advance. City Wide is an Equal Opportunity Employer.

Created: 2025-12-11