Senior Manager, Content and Knowledge Management

Habitat for Humanity International (HFHI) is seeking a skilled professional to serve as Content and Knowledge Senior Manager within our Terwilliger Center. The Terwilliger Center of HFHI aims to improve access to affordable housing by convincing housing market actors to adopt new approaches and products that benefit low-income populations. We are a 90-person, globally distributed team that needs a builder to create order out of confusion. The Content and Knowledge Senior Manager will design and run our knowledge management function—standing up a usable SharePoint hub, rationalizing 28+ Teams workspaces, and establishing clear, lightweight governance so people can quickly find what they need. This is a hands-on role that blends information architecture, change management, and product ownership for our digital workplace (M365). You’ll set the standards (taxonomy, metadata, templates) and implement content lifecycle practices. Success looks like a single source of truth, reduced duplication, shorter time-to-find, and a culture that captures and reuses knowledge.This is a builder role for someone who can set standards, deliver a working platform quickly, and cultivate habits that make knowledge easy to find and reuse. If you thrive on creating clarity, enabling others, and measuring what matters, we’d love to meet you.This position may be remotely based in the US and requires 10% travel.ResponsibilitiesPlatform Build & Product Ownership (Microsoft 365) — 20%- Architect and launch a SharePoint Online hub & site architecture (hub site + standardized team/project sites) as the single source of truth.- Inventory and rationalize 28+ existing Teams sites; merge, archive, or decommission duplicates; implement a site/workspace provisioning model to prevent future sprawl.- Configure content types, metadata, term store/taxonomy, and page templates; integrate with Teams, OneDrive, and (as relevant) Viva Connections/Topics.- Partner with IT on information security, permissions model, lifecycle/retention, and compliance.Strategy, Governance & Operating Model — 20%- Design and lead the KM strategy and roadmap aligned to business priorities; establish a lightweight governance model (roles, RACI, decision rights).- Stand up a Knowledge Steering Group and a network of content owners/stewards across teams.- Define and publish KM policies and standards (naming conventions, versioning, content types, review cadence, retention/archiving).Information Architecture, Taxonomy & Content Lifecycle — 20%- Develop a TCIS taxonomy and controlled vocabularies for “knowledge products” (, playbooks, SOPs, toolkits, research briefs, case studies, slide decks).- Implement content lifecycle processes (create review approve publish maintain archive/dispose) with clear ownership and service-level agreements (SLAs).- Build a searchable Knowledge Library with curated landing pages, metadata-driven navigation, and featured/evergreen content.Knowledge Capture & Sharing — 20%- Institutionalize capture routines: project close-out reviews, after-action reviews, lessons-learned, decision logs, and subject-matter Q&A.- Create concise, reusable summaries and “how-to” guides for core processes and tools.- Own the KM workflow for the organization’s main donor report, ensuring timely and high-quality completion of the report.Change Management, Training & Communications — 20%- Drive adoption using a structured change approach: stakeholder mapping, champions network, training curriculum, and communications plan.- Deliver just-in-time training and self-serve resources (short videos, quick-reference guides, in-page help).Requirements- Bachelor’s degree in Information Science, Knowledge Management, Library Science, Business Administration, or related field or equivalent experience.- 5+ years of experience leading knowledge management, content management, or intranet/digital workplace programs in a distributed organization.- Proven, hands-on experience implementing SharePoint Online/Teams as an enterprise knowledge platform (information architecture, term store/taxonomy, content types, permissions, and search).- Demonstrated success designing and enforcing governance and rationalizing legacy sites/workspaces.- Track record establishing content lifecycle and knowledge-capture practices (after-action reviews, lessons learned, communities of practice).- Experience driving adoption via structured change management, stakeholder engagement, and role-based training.- Deep knowledge of knowledge management principles and standards (, ISO 30401), information architecture, taxonomy/metadata, and content lifecycle.- Expert M365 skills: SharePoint Online (site architecture, lists/libraries, content types, term store, search), Teams governance, OneDrive.- Practical understanding of security/permissions, retention & records management, and compliance in M365.- User-centric design mindset; skilled in simplifying complex information and building intuitive navigation.- Strong facilitation and relationship skills; able to influence without authority and establish a steward/owner network.- Excellent written communication; ability to create clear SOPs, templates, and training materials.- Process design and project management proficiency (Agile/iterative delivery).- Active support of HFHI Values: - Humility - We are part of something bigger than ourselves. - Courage - We do what’s right, even when it is difficult or unpopular. - Accountability - We take personal responsibility for Habitat’s mission. - Safeguarding - HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.Preferred- Master’s degree (MLIS, MS-KM, HCI, or related).- Housing or global development expertise- Familiarity with Viva Connections/Topics.The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $89,340-105,000 per year.

Created: 2025-12-12