Customer Service Representative

Position: Regional Carrier Specialist (RCS); Logistics and TransportationSchedule: Monday- Friday 9am-6pm Training/ As late as 11am-8pm afterPay Rate: Starting at $21.00 per hourJob Description:Due to continued expansion, Forward’s Carrier Management team is seeking a Regional Carrier Specialist (RCS), at its Groveport, OH facility. Forward is seeking self-motivated individuals to successfully oversee the on-time service performance and administration of our P&D vendor network. This role is responsible to ensure that shipments are picked up and delivered on time with the applicable data entry completed. It also handles issues occurring before, during and after service; determining if additional cost is justified or charges warranted with customer consultation. They may engage with Forward’s sales and operations forces to gain full resolution. The RCS also work with terminal personnel and management to resolve delays associated with the hand off between the vendor and Forward’s terminal. Core Responsibilities and Duties:Operate with integrity and a safety and service-centric mindsetEnsure the daily performance of Forward’s PU&D vendors meets company expectationsEnsure vendor and terminal understanding and accountability to meet Key Performance measures:On-time service performanceProof-of-service data within 30 minutes of service completionProof-of-Delivery images are made visible to customers by the following morningVendor invoicing is performed systematically within contractual guidelinesEnsure accessorial charges are denied or applied with proper judgement, documentation, accuracy and professionalismOperate and oversee the PU&D assignment in a way that avoids claimsProfessional communicationPerform basic math, typing, computer literacy and utilize multiple software applicationsInitial search for lost freightUse effective organization and multitasking skills to operate successfully in a fast paced environmentContribute favorably to the team culture of teamwork, proactivity, urgency, and ownershipOther duties as assignedQualifications:Interest and aptitude for Logistics, Transportation, Customer Service and/or LeadershipAbility to work individually and as part of a teamAbility to build positive and effective work relationshipsExcellent verbal and written/email communication skillsSelf-disciplineMultitasking ability in a fast-paced environmentBasic fluency in Microsoft applications such as Excel, 365, Word, Power PointEffective Interpersonal skillsValid Driver’s LicenseReliable attendanceBenefits:Free On-Site Fitness CenterRecession resistantComprehensive Benefits Package, including 401K match and Paid time offAffordable, good quality health insuranceOpportunity to learn the industry and build a national network of professional connectionsSkills training and experience attractive for numerous Promotional opportunitiesGrowth potential in a company with numerous verticals and the desire to promote from withinDesirable location and a welcoming environmentForward Air is an Equal Opportunity employer.#FWRD2Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete? Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 Americas Most Trustworthy Companies publication

Created: 2025-12-12