Customer Service Representative, Urgent Care Clinic

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls. Responsibilities: u2022 Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies. u2022 Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate. u2022 Patiently and clearly guides patient through registration process, explaining policies and processes as needed. u2022 Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed. u2022 Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts. u2022 Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed. Other information: Required u2022 High school diploma or equivalent required Preferred u2022 Minimum of 1 year prior experience in a medical office or health care setting . u2022 Medical Terminology training or work experience. Job Details Legal Employer: Pardee - UCC Entity: Pardee UNC Health Care Organization Unit: Urgent Care Center Mills River Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: PARDMILLSRVR Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Created: 2025-12-12