Part Time Associate Patient Care Coordinator

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Explore opportunities with Optum , in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together . Location: 240 Maple Ave, Mukwonago WI 53149 Primary Responsibilities: + Greets visitors and patients in person + Communicates by telephone or video conferencing, upholding excellent customer service + Handles confidential information appropriately by protecting and disclosing information to only those authorized + Prioritizes by assessing and analyzing information to identify immediate emergency needs + Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on - call schedules to ensure appropriate communication to ProHealth Care Physicians + Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible + Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed + Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily + Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed + Provides wayfinding instructions and assists with hospital information as requested + Coordinates patient admission needs, bed assignments, and tracking boards where applicable + Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed + May perform other duties upon request You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: + High School Diploma/GED (or higher) + 1+ years of customer service experience in an office setting or professional work environment + Intermediate level of proficiency with Microsoft Office products + Ability to work an average of 24 hours per week from 3:00pm - 11:00pm, under the following biweekly rotating schedule + Week 1: Monday, Friday & Saturday + Week 2: Sunday & Tuesday + Must be 18 years of age or older Preferred Qualifications: + 2+ years of customer service experience in a hospital setting + 2+ years of scheduling experience in a clinical setting + Experience in a medical office or emergency department + Experience with electronic medical records system + Knowledge of medical terminology PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (

Created: 2025-12-12