Sr. Director, Technology Development & Business ...

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doWe are looking for an extraordinary Sr. Director of Technology Development & Business Operations. This leader will oversee a high-impact Program Management Office (PMO), responsible for managing complex, cross-functional initiatives and ensuring that projects align with business objectives and are delivered on time and within budget. Together with the Technology leadership team, you will play a critical role to unlock the potential of the entire organization by introducing strong operating rhythms, revenue optimization programs, and new ways of working. This is a highly visible role that serves as an enabler of Product Technology to drive revenue and efficiency for Docusign, and requires excellent communication, project management, and leadership skills.This position is a people manager role reporting to the Chief Technology Officer.ResponsibilityFoster cross-functional collaboration and communication, facilitating the flow of information and ensuring alignment across departments and teams to break down silos and promote a culture of teamworkFacilitate planning, prioritization, and execution of strategic initiatives within Technology and Engineering, ensuring alignment with business goals and timelinesLead and scale a ~40 person global organization spanning TPM, Tech & Business Operations, and an India-based delivery hubLead and develop a team of program and project managers, providing mentorship, guidance, and opportunities for growth to ensure high team engagement and performanceCollaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverablesDesign and maintain administrative systems to support efficient decision-making, timely follow-up, and seamless execution of organizational prioritiesManage critical projects end-to-end, from ideation to implementation, ensuring timely delivery, high-quality outcomes, and alignment with business objectivesCollaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverablesDive deep into data and metrics to drive and influence decisions, maintaining a strong connection to operational and technical detailsCreate, track, measure, and monitor KPIs and OKRs to evaluate performance and drive accountability across teamsBuild and maintain internal and external relationships to support strategic initiatives and enhance organizational impactPrepare and present executive-level briefings on program and project performance, providing insights and recommendations for decision-makingJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on busin

Created: 2025-12-12