Telephone Banking Rep

Park Community Credit Union is an Equal Opportunity EmployerCompany Description: Park Community is Kentuckyu2019s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.Role: You are responsible for: Assisting members and potential members with their telephone and electronic correspondence requests Explaining services, responding to problems, and directing phone calls to the appropriate area Referring problems that are beyond their authority to their supervisor Providing applications as requested Processing Remote Contact requests in the same fashion as answering and handling telephone requests/issues Identifying cross-sell opportunities and cross-sells services to members Maintaining action log as required for review monthly/quarterly/annually Performing transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines Providing information regarding these transactions to members and resolve issues that are within authority Providing information on remote services Maintaining knowledge of all products and services offered Following all security policies and report suspicious activity to manager Maintaining member account information on computer system Assuring that appropriate records are maintained Willingly assisting other departments as needed Performing other duties as assigned To assist the Credit Union in the achievement of its goals you will: Always make a positive difference in each member's financial life Provide the highest quality of service to internal/external members Identify members' financial needs and recommending products and services that would meet those needsKnowledge and Skills: Experience: Six months to two years of similar or related experience. Education: Equivalent to a high school education. Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills: Good listening and telephone skills.Physical Requirements: WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Created: 2025-12-12