Cold Weather Case Manager

DescriptionJob Title: Seasonal Cold Weather Case ManagerFLSA Status: Full Time - non-exempt - SeasonalReports to:Schedule: 40W M-F 7:00AM - 3:30PM (some weekends/holidays required)Rate of Pay: $26.00/ hourClosing Date: 12/12/2025Benefits: Seasonal; Full-Time, Non-Exempt employees are eligible for but not limited to the following:Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)Position SummaryThe Seasonal Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Cold Weather Team will be responsible for providing access to shelter during severe weather events in alignment with citywide severe weather policies. This will include expanding the hours of operation and/or operating an additional telephone line to provide additional access during severe weather events. This also includes working with HOST on a procedure to provide additional hours of operation and additional staff coverage during distinct weather events. Additionally, The Salvation Army will be responsible for providing on-site staffing at the Cold Weather sheltering location during activation, to include screening families for eligibility, providing rapid resolution services as appropriate, writing vouchers on the spot for cold weather, and completing HMIS intakes and data entry.Duties and ResponsibilitiesGeneral:Answers calls for information regarding cold weather shelter and other community resources.Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.Enrolling families for cold weather vouchers and shelter waitlists.Connect qualified candidates with their appropriate partner agency.Provide financial assistance when appropriate.Documents calls accurately utilizing a computerized internal database.Record and track assistances in HMIS according to HUD pleting all required assessments with households to determine program eligibility.Use active and compassionate communication skills.Use trauma informed care to deescalate upset individuals on the phone or in person.Performs other duties as required.Education/ExperienceBachelor's degree required; master's degree preferredBachelor's or master's degree in social work, or a related field, transcripts requiredTwo years' experience in providing casework services requiredExperience working with individuals from a variety of backgrounds and educational levels requiredCustomer service experience preferredWorking knowledge of integrated database applications preferredSkillsCritical thinkingSound judgment and decision makingWorks well with a teamExcellent oral and written communicationComputer proficiency with Microsoft Word and ExcelWorking knowledge of integrated database applicationsAble to use new software programs with basic trainingBilingual preferredQualitiesMust be highly motivated and a self-starterSupportive of The Salvation Army's missionAble to reflect and model the high standards of our organizationRequirementsDrivingIf the position requires driving:The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver's licenseAn MVR will be processed every year in accordance with The Salvation Army's policiesBackground CheckContinued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policiesPhysicalAbility to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to unders and written informationQualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.QualificationsEducationBachelors of Social Work (required)ExperienceExperience working with individuals from a variety of backgrounds and educational levels required (required)2 years: Experience in providing casework services required (required)Licenses & CertificationsDriver's License (required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.u00a0For further information, please review the Know Your Rights notice from the Department of Labor.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.Apply at:

Created: 2025-12-12