Technical Service Rep

Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people?Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction?As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales resultsResponsibilitiesProvide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associatesProfessional point of contact for customer quotes and product sourcingBuild customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfactionTimely and accurate reportingRequirements2+ years proven customer service or sales experienceUse of proper English grammar, written and verbalAbility to read / understand technical drawingsWork independently and as part of a teamListening, negotiating, and effective questioning skillsAbility & desire to quickly learn new processes and systemsHS Diploma or EquivalentAbility to pass a DOT medical and drug screenIndustrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferredWhen you join the Applied team, you will enjoy:Base salary and bonus opportunitiesComprehensive benefits package including health care, vision, & dental, 401(k) with company matchPersonalized training & development programCareer development opportunitiesWork for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.#LI-RB1Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

Created: 2025-12-12