Account Executive, Ticket Service & Retention

43215BR Extended Job Title: Account Executive, Ticket Service & Retention Position Description: Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department. Requisition ID: 43215BR Travel Required: Up to 25% Major/Essential Functions: + Responsible for renewing season tickets and Red Raider Club memberships from the assigned account base and maximizing upgrade and new sales opportunities. + Meet renewal goals for each sport by making daily outbound phone calls, text messages, emails, setting and completing face-to-face meetings, securing referrals, add-ons, and upgrades. + Execution of season ticket holder benefits program. + Continually create and implement retention strategies to deliver customized communications, events, and benefits that engage customers and drive loyalty. + Actively pursue and convert season ticket referrals. + Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner. + Maintain and update accurate records of all activities and sales in the ticketing database (Paciolan) and the CRM system (Salesforce). + Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies. + Assist at home games and other special events as needed. Grant Funded?: No Pay Basis: Hourly Schedule Details: Varies Work Location: Lubbock Preferred Qualifications: + Previous intercollegiate/professional experience. + Previous experience in ticketing, sales, and customer service. + Substantial experience with and knowledge of + Microsoft Word + Excel + PowerPoint + Excellent verbal and written communication skills. + Ability to maintain positive relationships with external and internal constituencies; Must maintain excellent customer service skillset. + Strong organizational skills. + Must be able to work overtime/flexible hours. + Must be able to work evenings, weekends, and holidays. Department: Ticket Services Required Attachments: Cover Letter, Professional/Personal References, Resume / CV Job Type: Full Time Shift: Other Required Qualifications: High school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for required experience on a year for year basis. Does this position work in a research laboratory?: No About the Department and/or College: Texas Tech Athletics has a commitment to serving and working with diverse populations and demonstrated alignment with the Universityu2019s strategic priorities and values-based culture. Safety Information: Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. About the University: Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About Lubbock:Referred to as the u201cHub Cityu201d because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbocku2019s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories. Job Family: Athletics Job Sub Family: Athletics Hourly Pay Range: $15.80

Created: 2025-12-12