Director of Guest Services - Hotel del Coronado

The _Hotel del Coronado_ is currently hiring a Director of Guest Services This role manages, administers, and supervises all Guest Services/Bell Services and Contracted areas, in order to maintain the highest level of courteous, professional and efficient service to all guests. Position Summary: + u00b7Hires, supervises, counsels, disciplines, and evaluates all Guest Services Department Managers and Team Members.+ u00b7Action items include, but are not limited to oManaging Self and Valet Parking logistics oMaximizing and Driving revenue opportunities (Parking Pricing, Porterage, Room Drops, etc) oManaging Payroll Costs, Productivity and Staffing Levels oManaging Property Wayfinding, including signage for drives and parking structures oMaintaining ADA compliance oManage the VIP arrival experience team, sales programs, payroll costs, and review of logs in order to follow up on guest concerns. + u00b7Manages all scheduling, and training programs of the Bell, Door, Valet, and Guest Experience Liaison Staff. Monitors employee performance and encourages improvement.+ u00b7Manages Executive Office projects by directing staff and monitoring progress as required.+ u00b7Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.+ u00b7Develops, inputs into the computer and monitor, daily, weekly, monthly, and annual department wide budgets and forecasts. Reviews, submits for approval, and order capital budget items as required.+ u00b7All other duties as assigned. Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. + u00b7Coordinates staffing and logistics for all major group movements and special requirements, (e.g., alternative luggage storage for large groups).+ u00b7Participates in Manager on Duty coverage program requiring constant monitoring throughout hotel and trouble shoot problems. Qualifications _The success in this role will demonstrate itself through the following attributes and skills:_ + u00b7Works with a positive u201ccan-dou201d attitude.+ u00b7Excellent verbal and written communications skills. Ability to multitask and attention to detail.+ u00b7Service from the u201cHEARTu201d approach toward guests and the team. Required Qualifications + u00b7Minimum Education: High School Diploma+ u00b7Minimum Years of Experience: 5 years of hotel experience+ u00b7Minimum Years of Experience: 3 years of luxury hotel experience+ u00b7Valid driveru2019s license with clean record Preferred Qualifications + u00b7Education: Bacheloru2019s Degree preferred+ u00b7Minimum Years of Experience: 2 Years Supervisory/Management Experience including Project Management+ u00b7Minimum Years of Experience: 1 Year Parking Management Experience preferred _Salary Range: $95,000-$100,000 based on applicable experience_ What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: + Hospitality - We're passionate about delivering exceptional guest experiences.+ Integrity - We do the right thing, all the time.+ Leadership - We're leaders in our industry and in our communities.+ Teamwork - We're team players in everything we do.+ Ownership - We're the owners of our actions and decisions.+ Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality+ Productivity+ Dependability+ Customer Focus+ Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision u201cto fill the earth with the light and warmth of hospitalityu201d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all The Benefits u2013 Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune .We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including: + Access to your pay when you need it through DailyPay+ Mental Health Resources+ Best-in-Class Paid Time Off (PTO)+ Go Hilton travel discount program+ Supportive parental leave+ Matching 401(k)+ Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount+ Debt-free education : Access to a wide variety of educational credentials _ (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) _ + Career growth and development+ Team Member Resource Groups+ Recognition and rewards programs _Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable._ _#LI-JB1_ Job: _Guest Services, Operations, and Front Office_ Title: _Director of Guest Services - Hotel del Coronado_ Location: _null_ Requisition ID: _HOT0C4EV_ EOE/AA/Disabled/Veterans

Created: 2025-12-15