Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. In this role, you will play a key part in ensuring customer satisfaction by providing efficient and attentive support. This is a long-term contract position offering an excellent opportunity to make a meaningful impact in a fast-paced environment. Responsibilities: u2022 Respond promptly and courteously to inbound calls, addressing customer inquiries and concerns. u2022 Process customer orders accurately and efficiently, ensuring all details are properly recorded. u2022 Maintain a high standard while handling both inbound and outbound calls. u2022 Assist customers with product information, troubleshooting, and resolving issues. u2022 Document interactions and updates in the system to ensure accurate record-keeping. u2022 Collaborate with team members to improve customer service processes and efficiency. u2022 Follow company policies and procedures while delivering exceptional service. u2022 Handle multiple tasks simultaneously, prioritizing customer needs effectively. u2022 Provide feedback to management regarding customer trends and potential improvements. u2022 Stay updated on company products, services, and policies to provide accurate information. Requirements u2022 Previous experience in customer service or call center support is required. u2022 Strong communication skills, both verbal and written, with a focus on clarity and professionalism. u2022 Proficiency in order entry and data management systems. u2022 Ability to handle inbound and outbound calls effectively and efficiently. u2022 Excellent problem-solving skills with a customer-centric approach. u2022 Capable of multitasking and working in a fast-paced environment. u2022 Familiarity with basic computer applications and ability to learn new systems quickly. u2022 High level of attention to detail and accuracy in all tasks. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-12-15