Principal Engineer

Job Description We are seeking a highly skilled Principal Engineer to lead the modernization of our chatbot platforms and drive technical excellence across projects. This is a hands-on leadership role requiring expertise in architecture, design, and implementation of complex systems. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 7+ years software development, systems implementation, and integrations. u2022 Proven experience building chatbots using Dialogflow CX (ES acceptable with strong engineering background). u2022 Strong front-end development skills (React) and familiarity with Node.js and/or Python. u2022 API integration expertise (webhooks, chatbot integrations). u2022 Cloud experience: GCP preferred; AWS/Azure acceptable with strong DevOps principles. u2022 Track record of delivering projects from inception to implementation u2022 Ability to lead geographically dispersed teams and manage vendor collaboration. u2022 Excellent communication skills for interaction with offshore/onshore teams and leadership. u2022 Exposure to AI/ML concepts (LLMs, RAG, Vertex AI, prompt engineering). u2022 Experience with Java/C# u2022 Certifications in cloud or emerging technologies.

Created: 2025-12-15