Homeownership Specialist

Come join our amazing team and work remote from home The Homeowner Specialist Serves as the central hub of communications, promoting cross-sell opportunities for the company as well as facilitating the home buying and selling experience for clients. Screens requests and answers basic questions for clients. Introduces Carrington clients to the requisite resources within Carrington Mortgage, Vylla Home Real Estate, and Vylla Title at the appropriate times, and remains responsible for the customersu2019 success throughout the transaction in all business units. Engages clients with friendly, personable, and clear communication, building client trust and loyalty with the goal of establishing lifelong relationships with Carrington companies. Performs all duties in accordance with the companyu2019s policies and procedures, and all US state and federal laws and regulations wherein the company operates. The pay for this position is $19.23 an hour plus monthly bonus. What you'll need: u2022 Handles high volume inbound/outbound calls, emails and other communication. u2022 Builds rapport with clients by providing thoughtful, personalized customer service to enhance engagement, loyalty, and satisfaction. u2022 Identifies potential customersu2019 needs regarding selling or purchasing a property and present company value proposition. u2022 Assists clients with starting the pre-qualification process to purchase a home by vetting and gathering essential information along with requesting supporting documentation. u2022 Coordinates with team members and network resources to locate appropriate real estate, mortgage, and title. u2022 Maintains timely, clear communication and regular follow up to ensure that client needs with mortgage, real estate and title relationships are met and that cross-sell opportunities are realized. u2022 Manages high volume of an active pipeline while simplifying and accelerating the home selling/buying process. u2022 Collects, enters, and maintains accurate information into the Client Relationship Management (CRM) system. u2022 Supports inbound inquiries from multi-channel marketing campaigns and other lead sources. u2022 Supports the business unitu2019s strategic growth initiatives as directed by the management team. u2022 Performs other duties as assigned. What you'll need: u2022 High School Diploma or equivalent required; bacheloru2019s degree preferred. u2022 Previous experience in mortgage, real estate or hospitality preferred. u2022 Demonstrated ability to guide clients through a complex process required. u2022 Spanish bilingual skills a plus. u2022 Excellent organizational and customer service skills. u2022 Ability and willingness to work flexible hours including nights and weekends. Our Company: Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope youu2019ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: What We Offer: u2022 Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. u2022 Access to several fitness, restaurant, retail (and more) discounts through our employee portal. u2022 Customized training programs to help you advance your career. u2022 Employee referral bonuses so youu2019ll get paid to help Carrington and Vylla grow. u2022 Educational Reimbursement. u2022 Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: . #Carrington #LI-GV1Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Created: 2025-12-15