Call Triage Support and Dispatch Assoc

Call Triage Support and Dispatch Assoc at Bayer in Parma, Idaho, United States Job Description At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Call Triage Support and Dispatch Assoc Call Triage Support and Dispatch Associate - Remote PURPOSE: This is an AFTER-HOURs role. Shift is 10:30pm-7am EST - Sunday through Thursday. Also, due to after-hours, it can be REMOTE. Candidate can reside in any of the US states. This position sits under our Bayer Radiology Customer Response Squad and is responsible for qualifying or “triaging” initial customer calls that require technical assistance. Based on level of need, responsibilities include offering an operator level solution to diagnose and troubleshoot basic hardware issues and escalating more complex issues to the appropriate level of support within other areas of the Customer Response or other Solution Delivery Squads. Also include supporting general call inquiries, part order processing and supports resolution of customer inquiries regarding parts and service dispatch as well as updating and accurately maintaining data in SAP and CRM systems. YOUR TASKS AND RESPONSIBILITIES + Provide support function such as facilitating resolution of customer/field issues; + Utilize SAP and CRM Systems to professionally handle customer/field calls, and requests via phone, CRM, email and web; + Customer calls and part order process management; + Provide dispatch service to customers as well as manage Dispatch console for the field; + Project support, cross functional teamwork; + Ability to assist in Service Support Training. Assist as process owner with training documentation as needed; + Assist in delivering training to staff as required to perform job duties. REQUIRED QUALIFICATIONS + Associate degree in business or technical discipline with 1 year of overall experience OR High School Diploma/GED and 3 years of overall experience in areas such as call centers, customer relations/facing or a remote service support role; + Advanced problem-sol To view full details and how to apply, please login or create a Job Seeker account

Created: 2025-12-15