Live Video Systems Engineer, Prime Video Live ...

DescriptionThe Live Operations Linear Support team are seeking a Systems Engineer to own the operation and end-to-end monitoring of linear TV on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is received from the various venues, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully-equipped operations centers to monitor every stage of the signal path. This role is responsible for key functions that occur pre-event, in-event, and post-event. Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports u2013 including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, youu2019ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. Youu2019ll get to work on projects that are fast-paced, challenging, and varied. Youu2019ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. Weu2019ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you Key job responsibilities - Aid in the development and testing of operational tools that improve efficiency through automation - Ownership of monitoring systems and tools - Customer notification and workflow co-ordination with follow-up to maintain service level agreements - Creating and maintaining team specific knowledge-base articles and operational and training documentation - Assist in the training of new support staff as the team grows - Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes - Deliver reports to senior leadership - Provide on-call support and act as point of escalation for high-severity issues A day in the life Morning: Kickstarting the Day Your day begins with a check-in on the live operational dashboards and automation issues. You scan through system health reports to ensure that automation devices and lab services are running smoothly. If an issue arisesu2014like failed device types u2014 you collaborate with the Playback Testing Solutions team team to diagnose and mitigate the problem swiftly. Mid-Morning: Development & Automation After ensuring stability, you shift focus to ongoing projects. Today, you're working on enhancing the automation of device monitoring workflows. You review code, implement updates to automation scripts, and test the latest improvements in a staging environment. These updates will allow for more accurate issue detection in pre-release build automation. Afternoon: Collaboration & Troubleshooting A priority ticket comes inu2014an anomaly has been detected in the streaming workflow for an upcoming high-profile sports event. You jump on a call with encoding engineers and operations teams to analyze the root cause. Using diagnostic tools and historical data you help establish a reproduction of the customer issue through reuse of and modifications to existing automation tooling. Later in the afternoon, you meet with cross-functional teams to discuss automation expansions in service pipelines. You're tasked with designing improved solutions for triggering automation on lab devices and expanding automation device selection. Evening: Wrap-Up & On-Call Readiness Before wrapping up, you review any open tickets and update documentation for future reference. If youu2019re on-call, you ensure that monitoring alerts are configured correctly and that escalation procedures are in place. You end the day knowing that your work directly impacts millions of customers who rely on Prime Video for seamless live streaming experiences. Tomorrow? A mix of new challenges, tooling support, and continuous innovation in live streaming technology. About the team Playback Testing Solutions builds tooling that enables builders across Prime Video to execute automation running on physical lab devices to ensure the quality of customer experiences and new features operate as designed.Basic Qualifications- Experience in automating, deploying, and supporting large-scale infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with Linux/Unix - Experience with CI/CD pipelines build processesPreferred Qualifications- Experience with distributed systems at scale Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2025-12-15