IT Help Desk Operator

IT Help Desk OperatorRequisition Number: 2025-2970-01S&ME is looking for a motivated and passionate Help Desk Operator to join our Information Technology (IT) team to support the whole company. You may reside anywhere within our footprint. Are you ready to contribute your education and knowledge to meaningful projects? Join us at S&MEAs a Help Desk Operator, you will be the first point of contact for technical support requests, ensuring timely assistance and troubleshooting for internal users. In this role, you'll help drive the successful rollout of Luma AI by resolving hardware, software, and network issues, documenting support interactions, and collaborating with IT team members to implement long-term solutions. This position offers an excellent opportunity to build foundational IT skills while delivering exceptional customer service and supporting innovative technology initiatives.Your Day-to-Day:First-Level Support: Provide technical assistance to end users via phone, email, or ticketing system, ensuring prompt and courteous service.Issue Troubleshooting: Diagnose and resolve hardware, software, and network problems using advanced troubleshooting techniques and tools.Documentation & Escalation: Record all support interactions, including issue details and resolution steps, and escalate complex issues when necessary.Account & System Management: Assist with user account setup, password resets, access permissions, and routine system maintenance tasks.User Education & Collaboration: Educate end users on basic troubleshooting and best practices, while working with IT teams to identify recurring issues and implement long-term solutions.What You Bring:An Associate's degree in computer science, information technology, or related field required, or equivalent combination of education and experienceExperience in a technical support role or similar customer service position with demonstrated proficiency in troubleshooting complex IT issues, a plusRelevant certifications (e.g., CompTIA A+, Microsoft Certified Professional), a plusStrong knowledge of Windows operating systems and Microsoft Office suiteFamiliarity with basic networking concepts and troubleshooting techniquesWe Are S&ME:At S&ME, we're committed to your growth, professionally and personally. With over 50 years of experience delivering innovative solutions in geotechnical, civil, environmental, and construction materials engineering, we've built a strong foundation for long-term careers. Our team of 1,000+ employee-owners across 10+ states works together to create meaningful impact for our clients and communities. When you join S&ME, you become part of a collaborative, honest, and people-focused culture that invests in your success. We offer exciting project opportunities, ongoing training, and a comprehensive benefits package to support you and your family. This is more than a job; it's a place to grow, thrive, and build a future.Here's what you can look forward to:Medical, Dental & Vision Plans with HSA and FSA options - with no medical premium increase in 2026Wellness Program - $50 off per month on your 2027 premiumsPet InsuranceTerm Life & Long-Term Care Coverage - available Spring 2026100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution401(k) Retirement PlanPaid Holidays and Paid Time Off (PTO) - with rollover optionsPaid Maternity & Paternity LeaveMentorship & Career Development ProgramsCredential Incentive Program - get rewarded for advancing your skillsTuition ReimbursementEmployee Recognition ProgramCompany Vehicle & Fuel Card - for project-based roles$2,000 Employee Referral Bonuses - and moreIf you are seeking a challenging and rewarding career with a firm committed to our employees and prov

Created: 2025-12-15