Sales Performance & Conversion Quality Manager

Overview The Sales Performance & Conversion Quality Manager is a high-impact individual contributor who fundamentally understands how customer conversations influence decisions and outcomes in an inboundu2013outbound team environment. This role blends sales knowledge, behavioral insight, and conversation analysis to define what u201cgoodu201d looks like and to build the framework that improves performance across teams. The ideal candidate can break down customer conversations, isolate the moments that drive or derail conversion, identify where conversations fall short, and transform these insights into a structured, scalable quality framework. This includes defining behavioral markers, shaping scoring logic (human and AI), identifying performance patterns across teams, and guiding leaders on where to focus for improved customer confidence and stronger business results. Does This Sound Like You? + Can you listen to a sales call and immediately understand why a customer convertedu2014and precisely which conversation behaviors influenced that positive outcome? + Can you identify, define, and refine the behavioral markers that consistently separate high-performing sales calls from those that underperform? + Can you take subjective call patterns and translate them into a scalable, data-driven framework that shapes training, AI scoring logic, processes, and program strategy? + Can you advise senior leaders and cross-functional partners on exactly what needs to change, why performance is where it is, and what specific actions will drive measurable improvement? If you are a strategic

Created: 2025-12-15