Senior Specialist (ATM Ops Support)

Location:4910 Tiedeman Road, Brooklyn OhioHours: Monday - Friday: 8:00 am - 4:30 pm, 1/2 day Saturday on a Rotational BasisLocation: Hybrid after Training: 2 days/week at Operations Center in Brooklyn, Ohio or Amherst, NYJob SummaryThe Senior ATM Operations Support Specialist is responsible for overseeing and ensuring the efficient operation, maintenance, and support of Automated Teller Machine (ATM) networks. This role involves managing complex technical issues, coordinating with vendors, and providing advance operational support to maintain high availability and security standards for ATM services.Essential FunctionsATM Network Management: Monitor and maintain ATM systems to ensure optimal performance and uptime.Technical Support: Provide advanced troubleshooting and resolution for hardware, software and connectivity issues.Vendor Coordination: Liaise with ATM manufacturers, service providers, and network partners to resolve escalated issues and implement pliance & Security: Ensure ATMs comply with regulatory requirements, security protocols, and industry standards.Process Improvement: Identify opportunities to streamline operations, reduce downtime, and enhance customer experience.Reporting & Analysis: Generate and analyze performance reports, transaction data, and incident logs to identify trends and recommend solutions.Project Support: Assist in ATM deployment projects, including installation, configuration, and testing of new machines or software updates.Training and Mentorship: Provide guidance and training to junior team members on best practices and troubleshooting techniques.EducationHigh School Diploma or GED (required)Bachelor's Degree or equivalent experience (preferred)Work ExperienceMinimum 3 years of operations experience (required)SkillsWorking knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.Extensive experience with customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.Working knowledge of back-office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.Extensive experience with the importance of meeting or exceeding established targets; ability to drive critical activities to completion.Extensive experience in understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Extensive experience with approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Extensive experience with the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes.Extensive experience with understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.Extensive experience with successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.Extensive experience with collaborative techniques; ability to work with a variety of individ

Created: 2025-12-15