Lab Services Specialist/ Member Support Specialist

About UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.The OpportunityAs a One Medical Health Station Lab Services Specialist/ Member Support Specialist, you will play a vital, autonomous role in delivering exceptional care to our patients in a uniquely designed One Medical Health Station environment. In this setting, you'll serve as the sole on-site team member, supporting our patients throughout their entire visit experience from intake to clinical support ensuring a seamless, connected, and human-centered care journey. While the station structure may vary in size, you are the primary face of One Medical during the visit and represent our values, service, and quality of care. You will provide best in class venipuncture and clinical services, including patient intake and vital collection, as well as assist patients with both medical devices and technical support while they are in the station. Your role is both clinical and administrative, requiring you to think on your feet, problem solve independently, and create meaningful connections with each patient you serve.You are a confident, self-motivated professional who thrives in an independent work environment. You combine excellent specimen collection technique with empathetic, tech-savvy, and proactive service to guide patients through their care experience both as a clinician and as a representative of One Medical. You maintain the station's look, feel, and functionality to reflect our standards of excellence. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we'd love to connect.What you'll likely work on:Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) communication in all patient interactions, both clinical and administrative, to create a seamless and positive in-station experience.Manage patient check-in, intake, vitals collection, and technical support, ensuring patients can use devices and access care smoothly while in the station.Provide venipuncture services and assist with extended scope duties including non-blood specimen collection, ear lavages, point of care testing, PPD tests, and swabs.Support patients with in-station technology and medical devices, providing troubleshooting assistance and usage guidance as needed.Monitor and respond to patient feedback and assist with outreach as necessary.Maintain h

Created: 2025-12-15