Care Coordinator

Salary Range: $21.50 to $22.79 per hour Salary Note: Bilingualcandidates are eligible for an additional $1.50 Bilingual Differential.This Bilingual Differential is not included in the salary range above.Position Summary: This position works with clients to develop a careplan that will lead to stability, self-sufficiency, and createconditions amenable to client self-management of their health. Carecoordinators will participate on the team of providers, and may be thelead of that team. The role of the Care Coordinator includes assistingthe client in accessing medical programs. This includes CAREAssist,Medicaid, and Medicare. Ongoing advocacy and support is provided to theclient in order to maintain access to medical assistance programs, andminimize any break in access to medical care. This position will assistclients in accessing private and government social services to meetbasic needs such as housing, transportation and food, as well as alcoholand drug programs, mental health services, vocational programs andSSI/SSDI. In addition, this position coordinates access to supportservices provided through the Ryan White Treatment Modernization Act.Essential Functions and Responsibilities: Client Management: Carry anactive caseload of eligible clients, providing direct one-on-onesupportive case management services. Able to provide services in-person,over the phone and on a drop-in basis. Assist with coverage of services.Assessments & Planning: Conduct Ryan White intakes, comprehensivescreenings, and goal planning to identify psychosocial needs andbarriers to care. Develop individualized service plans based onassessments and available resources. Health Insurance Support: Assistclients in signing up for health insurance, including Medicare, Medicaidand CAREAssist. Coordination of Services: Work collaboratively withintake coordinators and medical case managers, providers, communitypartners to facilitate access to HIV care, social services, mentalhealth services, and public benefits. Documentation: Maintain accurateand timely documentation of client interactions, placements, servicesprovided, and progress updates in agency databases. Process and collectnecessary eligibility documents including Authorization for Release ofInformation. Crisis Intervention: Respond to psychosocial crises andfollow up. Referrals: Refer clients to local resources as needed andfollow up. Community Engagement: Build partnerships with local serviceproviders. Attend relevant community meetings and participate in ongoingtraining and professional development. Client Events: Assist withplanning and attending client events on a monthly to quarterly basis.This includes shopping for food, cooking, and socializing with clientsat events. Ability to attend events outside of normal business hours.Travel: Ability to travel to see clients in other community settings andprovide home visits on occasion. Ability to transport clients onoccasion. For a complete job description, please visit:

Created: 2025-12-15