(REMOTE)Healthcare Client Services Coordinator

Job Title: Healthcare Client Services Coordinator About the Role Are you passionate about delivering exceptional service in a fast-paced healthcare environment? As a Healthcare Client Services Coordinator, youu2019ll be the go-to resource for hospital staff, ensuring smooth workflows and accurate patient scheduling. This role is critical in supporting healthcare operations and improving patient experiences. Shift: 3:00 PM or 4:00 PM u2013 11:00 PM EST What Youu2019ll Do + Serve as the first point of contact for hospital staff, providing timely and accurate assistance. + Respond to and resolve inquiries through our ticketing system with professionalism and urgency. + Troubleshoot login issues and escalate complex cases when necessary. + Guide staff through platform workflows, focusing on case management and patient scheduling best practices. + Assist with patient-related processes to ensure seamless coordination and support. + Communicate effectively using medical terminology and understanding hospital workflows, especially in Sterile Processing Departments and Operating Rooms. + Collaborate with technical teams to resolve escalated issues promptly. What Weu2019re Looking For + 1u20132 years of experience in healthcare customer service, with a strong focus on patient scheduling and support. + Familiarity with medical terminology and hospital operations. + Excellent problem-solving and communication skills. + Ability to thrive in a fast-paced environment and manage multiple priorities. Preferred Skills + Experience in call center operations and data entry. + Knowledge of healthcare troubleshooting, medical devices, and billing processes. + Customer-first mindset with attention to detail. Why Join Us? Youu2019ll be part of a collaborative team that values innovation and efficiency. This is an opportunity to make a meaningful impact on patient care and hospital operations while working in a dynamic, growth-oriented environment. Job Type & Location This is a Contract to Hire position based out of Cleveland, OH. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cleveland,OH. Application Deadline This position is anticipated to close on Dec 25, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email ( ) for other accommodation options.

Created: 2025-12-15