Guest Experience Manager

Guest Experience Manager Requisition #: 610457 Location: wellesley, MA, US, 02457 Career Area: Food Service Description: Job Description Position Description: Serves as the Harvest Table marketing and communications liaison on the account leadership team. Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Tableu2019s culinary and guest service vision. Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception. Scope of Role: Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Tableu2019s core values and initiatives. Compensation COMPENSATION: The salary range for this position is $75,000 to $85,000 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramarku2019s good faith and reasonable estimate of the compensation for this position as of the time of posting.u200b BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click hereAramark Careers - Benefits &Compensation (. u200b There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities u2022 Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.; on-campus residents, commuters, faculty & staff, etc.). u2022 Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups. u2022 Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction. This strategic planning is memorialized in an annual client facing marketing plan that serves as a roadmap for the academic year and includes the guest engagement calendar, residential, retail and catering promotions, our social & digital strategy and more. u2022 Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners. u2022 Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis. u2022 Owner of the guest engagement calendar and liaise with cross functional teams to develop and execute all events. u2022 (Where applicable) Responsible for managing the marketing and communications team (i.e. Digital Specialist, Student brand ambassadors). Qualifications u2022 Bachelor's Degree in marketing, communications, public relations, business administration or related field. u2022 2-3 yearsu2019 relevant professional marketing experience. u2022 Strong written and oral communication skills. u2022 Efficiency in all Microsoft Office products required. Efficiency in Adobe Creative Suite, Canva and WordPress preferred. u2022 Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system. u2022 High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a u201ccan dou201d attitude, and has an appropriate sense of urgency. u2022 Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment. u2022 Financial acumen, creative problem-solving ability, and customer savviness. u2022 A strong value system, unquestioned integrity, and good listening skills. Education About Harvest Table Culinary Group Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At HTCG, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. Nearest Major Market: Boston

Created: 2025-12-16