Field Dispatcher

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with usABOUT THE JOB:The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.WHAT YOU'LL BE DOING:Environment, Health & SafetyConducts business in compliance with all Environmental Health & Safety Policies.Conducts periodic safety meetings as well as updating safety documents and logs.Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.Ensures operating standards are conducted; supported by robust training and communication actionsSupervisory ResponsibilitiesProvides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:DriversField Service TechsSet Up CrewsTransportation CoordinatorsBranch CoordinatorThis role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.This role owns DOT compliance within an assigned territoryFleet & Efficient Use of ResourcesSets daily/weekly/monthly priorities for the teamSchedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit marginSchedules and assigns services and maintenance calls supporting customers on rentReviews next day/week/month deliveries and pick-ups and develops a dispatch planLoad level volume with end to end customer communicationCreate and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unitCoordinate employees, or vendors and contractors for timely completion of complex installation and removalMonitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendorsEnsures Drivers collect appropriate documentation and signatures related to delivery/pick-up of unitsEnsure drivers document damages at retrieval and returnMonitors and documents DVIR and preventative maintenance filesEnsures all daily/weekly/monthly paperwork is completed, recorded and filedThe ability to tracks drivers / ven

Created: 2025-12-16