We are looking for a Guest Service Officer to join our team!Key Responsibilities: Greet guests upon arrival and assist with the check-in process Handle check-out, process payments, and address any billing inquiries Creates a positive and highly motivated working environment that promotes and develops teamwork, guest care and respect amongst colleagues Builds relationships with guests to delight and gain loyalty Address guest concerns or complaints promptly and ensure satisfaction Coordinate with other hotel departments to resolve issues Key Requirements: Minimum 1 years experience in a similar capacity within hospitality industry