Sr. VoIP Communications Engineer

SR. VoIP COMMUNICATIONS ENGINEER (PACMED):Bowhead seeks a Sr. VoIP Communications Engineer to assist in designing, deploying, and securingadvanced unified communications solutions built on a ZuluCall/Comms platform for military medical treatment facilities in the pacific Region. This role will support DHA, and federal health-careenvironments operating modern SIP-based voice, messaging, and video communications. The ideal candidate has deep SIP/VoIP experience across multi-vendor platforms, strong signaling and troubleshooting expertise, and the ability to support secure deployments in DoD and health-carenetworks.VoIP / Unified Communications EngineeringDesign and deploy ZuluCall/Comms UCaaS environments across cloud, IL5-ready datacenters, and on-premises microservice clusters.Configure SIP trunks, SBCs, dial plans, IVRs, queues, call recording, voicemail services, and conferencing features.Provision and manage SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink.Implement call flows, auto-attendants, queueing, callback, and ACD routing logic.E911 / Location ServicesConfigure RedSky/Intrado E911, PIDF-LO, LLDP-MED, and nomadic user location services.Validate routing paths and ensure compliance with RAY BAUM’S Act and Kari’s Law.VoIP Security & ComplianceImplement secure signaling/media (TLS/SRTP), SIP authentication, and secure provisioning.Support SCAP/DISA STIG checks for VoIP-related workloads and UC infrastructure.Coordinate with cybersecurity teams on RMF and ATO technical requirements for voice systems.Networking & InfrastructureWork with site network teams to establish VLANs, DHCP, DNS, QoS, PoE, and firewall rules.Assist with WAN redundancy, LTE/Starlink failover, and SD-WAN integrations.Diagnose SIP/RTP quality issues: jitter, latency, MOS, packet loss, codec negotiation.Troubleshooting & SupportLead advanced troubleshooting of SIP signaling, RTP media path, SBC policies, and endpoint registration.Provide Tier III support for VoIP, analog gateways, ATAs, SBCs, and softphone applications.Collaborate with government technical teams during pilots, testing cycles, and operational validation.7+ years designing, deploying, and supporting VoIP/SIP systemsStrong command of SIP, RTP, SDP, TLS/SRTP and debugging tools (sngrep, Homer, Wireshark)Deep hands-on experience with FreeSWITCH, Kamailio, or OpenSIPSExperience with UCaaS or carrier-grade SIP platforms (NetSapiens preferred)Experience with SBCs such as Ribbon, AudioCodes, TelcoBridges, Oracle, or SangomaStrong understanding of E911, ELIN/ERL, RedSky/Intrado, and location servicesProficiency designing dial plans, IVR flows, queue logic, and call routing policiesStrong documentation and customer-facing communication skillsPreferred ExperienceExperience working with ShoreTel, Cisco CUCM, or similar enterprise telephony platformsExperience in DoD/DHA environmentsUnderstanding of DISA STIGs, SCAP, RMF, or FedRAMPLinux experience (Ubuntu, Debian, RHEL)Familiarity with microservice deployments (Docker/Podman/Kubernetes)Soft SkillsStrong analytical and problem-solving skillsAbility to lead technical discussions with customers and partnersComfortable working independently in high-responsibility environmentsExcellent verbal and written communicationPhysical Demands:Must be able to lift up to 20 poundsMust be able to stand and walk for prolonged amounts of timeMust be able to twist, bend and squat periodicallySECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Public Trust level. US Citizenship is a requirement.#LI-KC1

Created: 2025-12-17