Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients. Responsibilities: u2022 Respond promptly to incoming customer inquiries through various communication channels. u2022 Provide accurate information about products and services to assist customers effectively. u2022 Process orders and ensure all data entry tasks are completed accurately. u2022 Address and resolve customer concerns to maintain high levels of satisfaction. u2022 Handle inbound and outbound calls while maintaining professionalism and empathy. u2022 Collaborate with team members to improve customer service processes. u2022 Keep detailed records of customer interactions for future reference. u2022 Escalate complex issues to the appropriate department or supervisor when necessary. u2022 Stay informed about company policies and updates to provide consistent support. u2022 Contribute to the overall success of the team by meeting individual performance goals. Requirements u2022 Previous experience in customer service, preferably in a call center environment. u2022 Strong communication skills with the ability to convey information clearly and professionally. u2022 Proficiency in order entry and data management systems. u2022 Ability to handle inbound and outbound calls effectively. u2022 Problem-solving skills to address customer concerns efficiently. u2022 Familiarity with customer service best practices and techniques. u2022 High attention to detail and organizational skills. u2022 Ability to work collaboratively in a team-oriented environment. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-12-17