Sr. Manager, Customer Success

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. Weu2019re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, youu2019ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role We are seeking a highly motivated Customer Success leader who can manage a small team to drive product adoption, growth, and long-term customer health through our partner and reseller ecosystem . In this role, youu2019ll collaborate with channel partners to ensure end customers successfully onboard, realize measurable value, and expand their use of our solutions, ultimately leading to renewal and growth. You will act as a strategic advisor and advocate for the Partner to ensure they are bringing all the right resources to keep our customers healthy and growing. Your day to day Develop a Partner-focused Customer Success Strategy + Build strong relationships with a small group of named Partners and understand the strengths/weaknesses they bring to customer relationships and success + Determine which of our core Customer Success offerings (e.g., Health Checks, CISO decks, value summaries, and Red account support) will provide the greatest lift for end customer renewal rates and can be delivered through (or in partnership with) the Partner + Work with our Partners and external teams to make those services available and evangelize them through regular Partner engagement + Collaborate with the Channels SE team on enablement and messaging to Partners to emphasize how these services fit within the Proofpoint customer lifecycle Execution and delivery to lift renewals + Create a trusted relationship with GTM teams at our Partners + Ensure that our key Customer Success offers are being regularly delivered to a Partneru2019s customer base with a focus on upcoming renewal cycles + Advise Partners proactively on where and how to run Customer Success for Proofpoint + Be data driven in how and where you spend your time, working with both Partner teams and end customers that can make a material difference to our company outcomes + Be hyper reactive to customer issues that arise and help Partners get them solved before it creates churn risk in the future + Support partners in business reviews and escalation management Data and reporting + Closely track execution to be able to report on activities, risks, and outcomes + Forecast retention risks for your Partners 2+ quarters ahead Cross-Functional Collaboration + Work with Channel Sales teams to align partner strategy, incentives, and execution + Provide structured feedback loops to improve partner programs and the customer lifecycle What You Bring to the team + 7-10+ years in Customer Success, Channel Management, Account Management, or equivalent SaaS experience + Technical knowledge of Cybersecurity products with Proofpoint knowledge being an advantage + Experience working within a partner-led or reseller-driven go-to-market model (preferred) + Ability to build trust quickly with both partners and executive-level customer stakeholders + Strong analytical skillsu2014comfortable interpreting product usage data and customer health signals + Excellent communication, presentation, and facilitation skills + A passion for helping customers achieve outcomes and a mindset for continuous improvement Success in This Role Looks Like + Partners are confident, engaged, and performing as true customer success multipliers + Customers achieve strong product adoption and recognize the value of our products + Consistently high retention and expansion rates across the partner-driven portfolio Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youu2019ll love working with us: u2022 Competitive compensation u2022 Comprehensive benefits u2022 Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. u2022 Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. u2022 Annual wellness and community outreach days u2022 Always on recognition for your contributions u2022 Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We canu2019t wait to hear from you Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. Weu2019re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values arenu2019t just wordsu2014they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate whatu2019s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when youu2019re surrounded by people who inspire youu2014who share ideas, cheer you on, and genuinely want to see you succeed. Thatu2019s why we offer social circles, sponsored networks, and connection points across teams and time zonesu2014to help you find your people, build your community, and thrive together. This isnu2019t just a jobu2014itu2019s a mission to protect people and defend data in a world that never slows down. Weu2019re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountableu2014because thatu2019s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized supportu2014designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, weu2019re here to help you get there.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Created: 2025-12-17