Order Management Specialist

Why join us?We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.JOB SUMMARY:We're seeking a detail-oriented Order Management Specialist to support the end-to-end processing of customer orders within an assigned district. As a key member of the Sales Enablement team, this role focuses on accurate order entry, efficient problem resolution, and proactive coordination with customers and internal teams to ensure efficient order fulfillment. The Order Management Specialist will maintain strict compliance with company policies, order management procedures, and documentation standards to ensure accuracy and consistency, along with working closely with the Senior Order Management Specialist and Sales Enablement Leadership to identify potential order roadblocks and help maintain a smooth and timely order flow for their district.The Order Management Specialist must live in Pacific, Mountain or Central time zones.KEY RESPONSIBILITIES:Order Entry & ValidationEnter and validate customer orders as they are received, ensuring accuracy in product selection, pricing, taxes, and tax-exempt status.Review incoming orders for completeness and follow up with customers or internal teams to resolve missing, incomplete, or incorrect information.Verify required documentation and eliminate any roadblocks preventing timely order placement.Make order hold decisions and provide support for order-related escalations as needed.Review funded exchanges, eye gaze purchases, and high-dollar quotes for accuracy and completeness.Process Solution Consultant requests for demo equipment for the assigned district.District Order ManagementManage all orders within an assigned district from entry through shipment, ensuring timely and accurate processing.Manage and release orders from the district order pools.Track order progress and ensure all orders ship within expected timeframes.Follow up on district-level back orders and coordinate with necessary teams to ensure updates and resolutions.Assist in prioritizing orders to meet customer expectations and internal service levels.Issue Resolution & Customer SupportResolve problematic orders, including discrepancies, shipping issues, documentation errors, and system-related challenges.Serve as a point of contact for customers, sales teams, and internal stakeholders to clarify order details or resolve concerns.Ensure a positive customer experience by maintaining timely, proactive, and clear communication throughout the order lifecycle.Coordinate special requests such as Special Parts (SP) creation and follow up.Collaboration & Cross-Functional CoordinationWork closely with the Senior Order Management Associate to identify potential order bottlenecks and recommend solutions.Support coordination with logistics, customer experience teams, supply chain partners, and other internal departments as needed.Maintain part numbers, order management reference materials, and related resources to ensure internal teams have access to accurate, up-to-date information.Support Go-To-Market planning and follow th

Created: 2025-12-17