Client Service Supervisor

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. OverviewAre you passionate about leading people, business processes, and accounts? As a Client Service Supervisor, you will be responsible for a Client Service team that delivers high quality, efficient service to both internal and external clients within a branch. Reporting directly to the Client Service Director (with a strong dotted-line relationship to the Branch Manager), you will ensure goals and objectives support the Branch strategy. How you'll make an impactHow will I impact the business?As theClient Service Supervisoryou will ensure delivery of exceptional service to Gallagher’s clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will use your experience in client service and business insight to lead our team and create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.You lead a Client Service team that delivers high quality and efficient service to both the internal and external clients within a Branch.You support the Branch goals and objective. You will report directly into the Branch Client Service Director with a strong dotted-line reporting relationship to the Branch Manager.You will have a direct impact on business outcomes such as client retention, client satisfaction, improving AJG's value to our clients and prospects, achieving operating/margin targets and crafting a culture of performance and continuous improvement.Manages people, business processes and an assigned group of accounts. About YouBachelor's degree with 5+ years client service and/or claims management experience.OR-High School degree/GED with 10+ years client service and/or claims management experience.1+ years supervisory experience.P&C License.Nice to Have:Prior experience designing and implementing productivity and client service improvements.Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment.Keen understanding of professional and industry standards/practices.Real Estate Industry experience within Middle Market account spaces.Behaviors:Proficient in using technology as a tool to improve productivity and quality.Strong written and verbal interpersonal fortably engages others in consultative discussion.Effectively manages/balances multiple and sometimes competing priorities.Works in a self-directed manner.#LI-LB3 Compensation and benefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Created: 2025-12-18