Customer Service Representative

Hebron, KY1st Shift $18 hourly although wage may vary depending on experience Duties and Responsibilities: Essential Functions: • Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner. • Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs. • Verify and ensure accurate invoicing for all customers. • Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters. • Maintain an up-to-date procedures manual detailing account-specific processing requirements. • Report customer feedback and trends to management promptly, including indicators of dissatisfaction. • Answer incoming calls and operate office equipment and computer systems necessary for daily tasks. • Prepare accurate and timely reports as requested by management or customers. • Maintain organized and complete documentation for all orders and related customer files. • Ensure accurate billing for all customer accounts. Marginal Functions: • Provide job training for new hires. • Assist with accounts receivable collections for assigned customers, as applicable. • Draft and send customer appreciation letters. • Support continuous process improvement initiatives. • Assist with managing kitting work orders. • Conduct research for issue resolution. • Coordinate and process order cancellations • Prepare LTL shipments as needed. Job Specifications: • High school diploma or GED required. • 1-3 years of experience in a general office environment preferred. • Willingness to learn internal customer service software applications. • Strong interpersonal and communication skills, both written and verbal. • Proficiency in Microsoft Office applications; ability to type at least 30 WPM. • Ability to work efficiently while maintaining a professional, customer-focused attitude. VLSIJ

Created: 2025-12-18