Call Center Representative

It's more than a career, it's a calling. WI-St. Agnes Hospital Worker Type: Regular Job Highlights: Schedule: It is a night shift 10:00pm u2013 6:00am every other weekend and holiday Job Summary: Answers incoming calls and performs triage of inquiries. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES + Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. + Collects relevant caller data to assist with measurement, tracking and reporting activities. + Track inquires, questions and answers and provide resolution. + May perform clerical or administrative duties. + Performs other duties as assigned. EDUCATION + High School diploma/GED or 10 years of work experience EXPERIENCE + No experience required PHYSICAL REQUIREMENTS + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. + Frequent keyboard use/data entry. + Occasional bending, stooping, kneeling, squatting, twisting and gripping. + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. + Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS + None Department: 8651000038 TELEPHONE OPERATORS Work Shift: Night Shift (United States of America) Scheduled Weekly Hours: 20 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. + Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). + Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. + Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits ( _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ _,_ _or any other characteristic protected by applicable law. Click here to learn more. (

Created: 2025-12-18