Data & AI Product Strategy Leader- Commercial Banking

Description Citizens is in the midst of a bold, enterprise-wide transformationu2014leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As the Data & AI Product Strategy Leader for Commercial Banking you will lead the delivery of advanced data and intelligence products that empower commercial bankers and other clients facing colleagues with intelligence to prospect, engage, and deepen client relationships. This role is central to bridging cutting-edge AI capabilities ensuring every data product delivers measurable value to bankers and clients. You will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. Youu2019ll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about datau2014itu2019s about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. Youu2019ll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. The ideal candidate is a strategic thinker and hands-on executor, able to lead without direct authority, manage conflicting priorities, and build strong partnerships across business, technology, and analytics teams. Success in this role requires a passion for innovation, a bias for action, and a proven track record of delivering results in highly matrixed, agile environments. Key Responsibilities Strategic Coordination & Program Enablement u00b7 Design and implement horizontal routines and governance structures that support cross-functional collaboration. u00b7 Ensure strategic alignment between data product initiatives and enterprise transformation goals. u00b7 Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. u00b7 Champion a product mindset, focusing teams on solving customer problems and delivering value, not just executing requirements. Agile Delivery & Stakeholder Engagement u00b7 Operate within a complex u201cscrum of scrumsu201d structure, coordinating within multiple agile pods and delivery teams to achieve program milestones. u00b7 Manage conflicting priorities and dependencies, ensuring transparency, accountability, and timely delivery. u00b7 Build and sustain strong partnerships with business, technology, and analytics stakeholders. u00b7 Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. Budgeting & Financial Oversight u00b7 Support financial planning, budgeting, and resource allocation for data product initiatives. u00b7 Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. u00b7 Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. User-Centric Product Design u00b7 Translate business requirements into actionable product roadmaps, prioritizing features that drive revenue, efficiency, and client satisfaction. u00b7 Lead the design and delivery of data products that provide bankers with a u201csingle pane of glassu201d experienceu2014centralizing insights, analytics, and next-best-action recommendations within business workflows. u00b7 Champion intuitive user experiences, ensuring complex AI outputs are accessible, explainable, and actionable for bankers. AI & Data Enablement u00b7 Guide the development of AI-powered analytics engines for sales processes. u00b7 Partner with data engineering, architecture, ML Ops and technology teams to ensure guiding the build out of robust data infrastructure including business layer, data pipelines, data controls as well as relevant data needed for training ML solutions including and scalable model deployment. Continuous Improvement & Innovation u00b7 Define and track key performance indicators (KPIs) such as banker adoption, revenue impact, client engagement, and operational efficiency. u00b7 Gather user feedback, conduct A/B testing, and leverage analytics to continuously refine product features and maximize business value. u00b7 Stay abreast of emerging AI, data, and fintech trends, proactively identifying opportunities to enhance the AI Banker platform and maintain competitive advantage. u00b7 Foster a culture of experimentation and responsible innovation ensuring adherence to ethics, privacy, model risks and other regulatory needs while balancing for rapid iteration. Qualifications u00b7 Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases. u00b7 Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change. u00b7 Demonstrated ability to lead without direct reports, influence across organizational boundaries, and manage through ambiguity. u00b7 Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures. u00b7 Exceptional communication, relationship-building, and stakeholder management skills. u00b7 Prior experience in Financial Services or Management Consulting. Education & Certifications u00b7 Bacheloru2019s degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday + Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizensu2019 paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit . #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagueu2019s or a dependentu2019s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/27/2026

Created: 2025-12-18