Manager, B2B Sales

Home (u00bbJob Details Manager, B2B Sales Operations Other Location United States Of America Language English Apply Now ( Summary The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Description + A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns u201c Worldu2019s Best Workplaces ,u201d u201c Best Company Culture ,u201d and u201c Best Companies for Career Growth u201dawards every year? Thena/an Sales managerposition at Concentrix is just the right place for youAsa/anSales Manager, youu2019ll join an organically diverse team from 70+ countries where ALL members contribute and support each otheru2019s success and well-being, proudly united as u201cgame-changers.u201d Together, we help the worldu2019s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, weu2019re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop u201cfriends for lifeu201d at the same time. Weu2019ll give you all the training, technologies, and continuing support youu2019ll need to succeed. Plus, at Concentrix, thereu2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within Thatu2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youu2019ve always envisioned. WHAT YOU WILL DO IN THIS ROLE + Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction + Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date + Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities + Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members + Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories + Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market + Be a point of escalation for our clients and respond promptly to any issues + Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed + Work with client contact on reporting and forecasting + Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) + Deliver expert customer experiencesu2026with a smile. + YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sales Manager role include: + 5+ years proven work experience in a sales role + A passion for customer experience and driving team results + Experience in operations and strategy building + Excellent Coaching history + A record of developing and retaining great employees + Experience maximizing revenue through best practices + Experience working with or similar CRM + Experience finding solutions as a manager + Change Management skills + WHATu2019S IN IT FOR YOU One of our companyu2019s Culture Beliefs says, u201cWe champion our people.u201d Thatu2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weu2019ll invest in YOU to aid in your career path and in your personal development. In this role, youu2019ll also be provided with: + The base salaryrangefor this position is$25.29-$37.98/hr.(pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay

Created: 2025-12-18