Client Services Manager

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.OverviewHIL is looking for aClient Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 6 residential program sites for adults with disabilities.As a , you will:Maintain quality systems, processes, and client services by providing oversight and support of assigned programsPerform HR management and professional development for assigned staffDevelop effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.Oversee client service planning and collaborate on developing quantifiable success factorsManage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.Promote compliance and standardization regarding regulatory, contractual and company standardsBenefits:Annual salary - $65000Health, Dental, and Vision InsurancePTO after 60 days401k with ESOP benefitsReferral Bonus Program -$2,000 Bonus per positive referralTuition Reimbursement and Loan Pay-down ProgramsEmployee Assistance ProgramsQualifications:High School Diploma or GED, bachelor’s degree preferred3 years of experience overseeing multi-site behavioral or CBRF programs2 years of supervisory experience a in Human Services fieldValid Driver’s License with 3 years of acceptable driving recordFlexibility, autonomy, responsiveness, and a high level of initiativeAbility to travel to different work locations, training sessions, and meetingsSuccessful completion of a caregiver background check, TB, and Health ScreenAdditional InformationMyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.Our CultureAt MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:PassionAccountabilityTeamworkOpennessContinuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

Created: 2025-12-19