Job Posting Title Data Center Customer Operations ...

Who are we?Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryAre you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations, Critical Facilities. The training will be on the cutting-edge of technology in a digital infrastructure environment supporting an initiative designed to link our nation's warfighters to the best employment opportunities available.Do you have a background in Electronics, Electrician, or HVAC and skilled Mechanical trades? This could be your next career moveIn this DoD Skillbridge Program with Equinix, you will:Learn how your military experience translates into a rewarding civilian careerExplore a career or industry you might want to pursue upon separation from active dutyEarn real-world industry qualifications and certificationsBuild experience and competency in your trade/ profession with our teamExpand your professional network of contactsGain familiarity with corporate cultureResponsibilitiesHas a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.Facility / Infrastructure MaintenancePerforms moderately difficult preventative and corrective maintenance checks on-site to facility components. You will perform site inspections and monitor the building and Data Center alarmsPerforms moderately difficult repairs, maintenance, installations, and on-site inspections to facility systems. Supports energy efficiency measuresMonitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues that require judgement in resolving while following standard operating proceduresOperates and maintains plumbing, fire suppression, and safety systemsOperates critical infrastructures under the supervision of more senior technical staffNormally receives little instruction on daily work, general instructions on newly introduced assignmentsCustomer Operations TechnicianQueue Management & ReportingPrioritize and manage service requests to meet deadlinesMaintain detailed records and audit reportsInstallationsRack and stack equipment in data centersPerform fiber terminations using a fusion splicerSet up telecom cabinets, fiber trays, and cage wiring. Troubleshoot fiber and copper circuitsSupport standard cross-connect work ordersOther troubleshooting proceduresSite Administration & Incident SupportPerforms moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scriptsIdentifies Single Points of Failure (SPOFs) and makes recommendationsResponds to all moderately difficult on-site inci

Created: 2025-12-19